Lomography Embassy Barcelona Gift Vouchers

FAQs

Q: When will my credit card be charged?

A: Your credit card will only be charged after the verification of the availability of your merchandise. Once we have verified 100% product availability your card will be charged either the day of shipment or one day prior to shipment.

Q: Is everything you have listed always available?

A: We are working with unique used items that are also available in our physical shop. Our website is not linked to our stock system yet. We hope to achieve this in the future. In case of non-availability of a certain product we will get in touch with you personally to inform you about the situation. Aside from that you can always contact us via the form below in case you have a question.

Q: How can I pay?

A: You can pay with Visa, Mastercard, American Express and PayPal.

Q: Is my purchasing transaction secure?

A: Yes, it is. Both PayPal and Stripe (Visa, Mastercard, AmEx transactions) are widely used and considered secure for E-Commerce transactions.

 

Q: My item has developed a fault, what do I do?

A: If your product develops a fault then all you need to do is return it to us and we will repair it in line with your statutory rights. In all cases we reserve the right to inspect the product to verify the fault.  Sorry, but this guarantee excludes items whose faults have been caused by customer neglect, misuse, accidental damage or fair wear and tear.

Please check here for some quick tips and tricks regarding analogue cameras.

Q: How long does it take to deliver my order?

A: Now this depends where in the world we are sending your package to and what type of delivery service you choose. From our side we aim to send your order maximum the next business day. Shipping time estimates are provided when you choose your shipping method. Please check any further shipping conditions here

Q: Can I track my package?

A: We do not offer a tracking page on our website, but always send our products via a track and trace automated service. Upon any doubt you can request your track and trace number with us.

Q: Do you offer repair services?

A: Yes we do. Please get in touch with us if you have a camera that needs fixing and we can look at the possibilities together. Before contacting us though, please have a quick look here.

Q: I want to return something?

A: If you are not satisfied with your purchase for any reason, we manage a return policy lasts for 14 days from the day that the customer receives the product. Please refer to our Returns Page for further explanations.

 

Additional questions?
Please contact us via the form below and we will be happy to assist:
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